1. Privately Owned Security Firm
While this may seem like a small detail at first, think about the priorities of some of the national, publicly traded security companies. They have to please a board of directors, investors and stock analysts. Because Sterling Protective Services is privately owned, we’re able to make satisfying our clients our top priority. We answer only to you, and we’ll never sacrifice quality to increase stock market dividends.
2. We Listen to Your Needs
Another advantage of being privately owned, locally based and consistently staffed is the ability to offer one-on-one attention. We’ll sit down with you to understand your needs, assess your vulnerabilities, and recommend the best response with a program that meets your security, public relations and budget objectives. We can also respond immediately to any problems or changes in your needs.
3. We Do One Thing, and We Do it Well
we focus our efforts strictly on the implementation and management of on-site security officer programs, tailored to the specific needs of each individual client. We recognize the need for these services, but we’d rather refer our clients to an independent firm specializing in those additional needs so that we can dedicate ourselves to the single task of bringing you the finest possible on-site security officer program.
4. We Continually Evaluate Our Progress
Unlike many security companies who send over their employees and hope for the best, Sterling Protective Services maintains the highest levels of accountability for our officers. In addition to assigning attentive account managers and post supervisors, we set ourselves apart by deploying our exclusive team of highly trained roving field supervisors who visit your site, evaluate our employees’ performance, ensure compliance to procedures and provide coaching and even additional training for specific situations.
5. We Hire Only the Best Security Officers
Our pre-employment screening includes a thorough interview process, a complete background check, an honesty and drug profile, and a criminal history fingerprint check through the Department of Public Safety and FBI. We offer an unparalleled classroom and field training program for our security officers which teaches proper procedures, state law, using good judgment, communication skills, code of conduct, courtesy and much more. We also periodically evaluate our employees’ needs and offer a continuing plan of education and training for additional skills.
6. You’ll Never Pay Too Much
Instead of using a rigid, standard rate sheet, at Sterling Protective Services we evaluate the individual needs of each potential client prior to preparing an actual security proposal. We consider all of the variables, including the complexity of your needs, geographic location, your budget objectives, duration and volume of service, and more. Once we understand your individual needs, we will prepare a comprehensive proposal along with a proposed hourly bill rate for our services. And this evaluation service is absolutely free.
Our Company is structured to give you a quick and reliable link to our Supervisors, Managers and Corporate Executives
should you need any assistance beyond what the patrol officer is able to provide. Our corporate offices and area managers and
supervisors are in close proximity to our clients to meet with them or support our on-site personnel should the need arise.
Expect to see us often and we operate with a sense of urgency to keep the communication regular and on going.
8. Consistent service
We are always there when you need us.
We maintain our own local 24-hour dispatch & communication center at our corporate offices.
9.Field Supervisors & additional Mobile Patrol Officers
are in the area and available on short notice for back up or emergency coverage.
10. Well-selected, trained and supervised employees
that earn a professional wage with affordable, quality benefits.
Our employees are licensed, drug tested and a thorough background is completed on everyone.
Regular customer meetings with service evaluations (at least monthly),
on-site inspections of our employees and visits to ensure that we are doing what we say we do.
13.Use of the Latest Technology
Expanded use of the latest technology in scheduling, payroll, billing, communications, and GPS tracking.
Monument was recently featured in TIME Magazine “Snooping Bosses” article on 9-11-06 for this!
14. Professional Training
for our employees with testing and is provided and documented-we use PSTN and Monument’s own training curriculum-
quarterly refresher training will be available at your location for all officers.
our CEO’s personal guarantee of quality service and satisfaction- he and all of our team are pledged to do whatever it takes to win your trust and ensure that you made the right choice!
Contact Innovative Protection now to discuss your security needs or to arrange a free tour and security assessment of your site.